Empathy functions as a pressure release valve of sorts. When we’re in pain, getting heard can relieve the pressure we feel inside. After receiving empathy, people are more connected to what is important to them and they have a lower emotional charge.
“Our ability to offer empathy can allow us to stay vulnerable, defuse potential violence, help us hear the word ‘no’ without taking it as a rejection, revive lifeless conversation, and even hear the feelings and needs expressed through silence.”